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Automation send email action throws AWS Error

When using my email adress "stephan.roeder@xxxxxx.com" the error is

Local address contains illegal character (Service: AmazonSimpleEmailService; Status Code: 400; Error Code: InvalidParameterValue; Request ID: 49b54b63-7f0e-4296-8a59-b9195a50060f)

Accepted answers

Hello @[deleted],

Welcome to the Atlassian Community!

If I understand correctly, you have created a Jira Automation rule that, on specific conditions, uses the "send email" automation action to send an email to your address, but this is failing.

If my understanding is correct, please let me know if I can try to reproduce the issue by setting a rule that will send an email to your address, using my test instance. Otherwise, if it is not, please provide more details.

Also, I have edited your post to hide your email address since this is a public forum.

Cheers,
Dario

All comments

Hello @[deleted],

Welcome to the Atlassian Community!

If I understand correctly, you have created a Jira Automation rule that, on specific conditions, uses the "send email" automation action to send an email to your address, but this is failing.

If my understanding is correct, please let me know if I can try to reproduce the issue by setting a rule that will send an email to your address, using my test instance. Otherwise, if it is not, please provide more details.

Also, I have edited your post to hide your email address since this is a public forum.

Cheers,
Dario

Hi Dario,

thanks for your reply.

Yes, this is exactly what im trying to do.

Feel free to test this.

Thanks!

Cheers,
Stephan

Id like to add something:

sometimes this action sucessfully sends an email. But sometimes it doesnt.

I have just tested this and it looks like everything worked fine. I have also sent myself a test email that I have correctly received.

Can you kindly confirm you received the email?

Also, you mentioned this is working intermittently for you, can you kindly provide more details? Specifically:

Is this failing intermittently for you only, or also for other email addresses?
How often is the rule failing?
Is there any condition that seems to trigger the issue?
The exact steps you followed to configure the rule (conditions added, etc)
A screenshot showing how you are filling-up the email form (hiding sensitive data, if any)
A screenshot of the error message returned
Confirmation you are running the test on the instance axxxxx.atlassian.net

Have a nice weekend.

Cheers,
Dario

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