After migrating to Jira cloud the users are not able to receive notifications after issues are close

[sravani vennapusa]

Prior to the migration to cloud, watchers received an email when Jira issues were closed. After migrating to Jira cloud the users are not able to receive notifications after issues are closed.

[Matteo Vecchiato]

Hi @sravani vennapusa , thank you for your question.

You should check the Notification schemes configuration, inside the Jira admin settings

Inside each notification scheme, or the notification scheme used by your project, check the following configuration:

I hope it helps.

Regards

[Prachi Bolar]

Hello,

Welcome to community :) 

Please check this article on why users may not receive notifications : https://support.atlassian.com/jira/kb/troubleshooting-why-an-internal-jira-user-did-not-receive-a-notification-in-jira-cloud/

Thank You,

Prachi