how to assign tickets to group with 4members when work item created

Question

how to assign tickets to group with 4members when work item created.
here my concern 
1.we should create the microsoft o365 group email id add this 4members or

we should create the in jira group add this 4members.

2.In automation rule if we select action assign work item ,here which group to be added?

James Gamble · Answer

Hola Abilash,

Since you want each new ticket assigned automatically to one of the four agents, the next step is to build the rule.

Go to: Space settings > Automation > Create rule.

Set the trigger to: Work item created

Then add: Assign work item

For the assignment method, choose User in a group, then select the Jira group that contains those four agents.

For the distribution method, I’d use Round-robin so the assignments rotate evenly between the four users.

Atlassian documents the available assignment methods here.

After saving the rule, create several test requests and check the Automation audit log to make sure each assignment succeeds and rotates as expected.

Thanks,

James

Abilash_z5kzq8 · Answer

Hi James,Thanks for reply.
yes want every new ticket automatically assigned to one of the four people, provide me the automation rule to create.

Arkadiusz Wroblewski · Answer

Hello @Abilash

Regarding James's answer: When configuring 'Assign work item → User in a group', consider how the four agents will be selected,

e.g., round-robin (A → B → C → D → A...).

Balanced workload selects the member with the lowest applicable workload.

Random selects an eligible member randomly. For a simple four-person support team wanting an even rotation, I recommend start with round-robin.

Also be sure all four users are assignable in that service project; otherwise automation can fail when attempting assignment.

We gave you example and tips.

Design is yours to choose 🤠👀

Best,

Arek 🤠