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Unable to create tickets from SAP CALM on JIRA getting the error "The target project doesn't exist"

Mina Abdelmalek

Hello,

I'm facing an issue while integrating Jira with SAP CALM for incident management.

By trying to create a ticket from CALM I receive the following error "The target project doesn't exist or you don't have permission to create issues in it." - check below

The integration between CALM & Jira is based on fixed destination with the API token created for my user & a mapping rule both shown below

I’m the Project owner, administrator and almost full access to project roles & Jira instance is on the free subscription

Please let me know based on your experiences what could be missing and why am I still getting the project might be missing or I don't have permission!

Thank You,

Mina

Accepted answers

Trudy Claspill

Hello @Mina Abdelmalek

Can you please provide a screen image for evidence that a project with the key "SDA_Test_Space" exists in the consultsda site?

How did you create your API token to use during this integration? Did you create your token with or without scopes?

All comments

Trudy Claspill

Hello @Mina Abdelmalek

Can you please provide a screen image for evidence that a project with the key "SDA_Test_Space" exists in the consultsda site?

How did you create your API token to use during this integration? Did you create your token with or without scopes?

Marc -Devoteam-

Hi @Mina Abdelmalek

Does this space exist on the Jira side?

Does the user the API token belongs to have access on the space in a role that is granted "create issue" permission?

As the message you get relates to a permission issue fro the user trying to execute the issue creation.

Mina Abdelmalek

Hi @Trudy P Claspill

Screenshot 2026-06-18 142525.png

And API token created without scope

Screenshot 2026-06-18 143248.png

Mina Abdelmalek

Hi @Marc -Devoteam- yes it does exist on Jira check the screenshot shared below

The user the API token belongs to is myself and I'm the space owner and admin

please advice if I need to create a custom role and add certain privilidge!

Trudy Claspill

I believe the problem may be here:

Screenshot 2026-06-18 at 2.23.28 PM.png

The attribute is key as in the Key for the Project. What you have provided is the name of the project; SDA_Test_Space. The key for the project is STS.

Screenshot 2026-06-18 at 2.25.34 PM.png

Try providing STS rather than SDA_Test_Space in the mapping and let us know the results.

Marc -Devoteam-

Hi @Mina Abdelmalek

Are you also an agent, so you have an agent license and are added to the role Service Desk Team?

Note: also check the project key remark from @Trudy P Claspill

Mina Abdelmalek

Thank you @Trudy P Claspill , that was the initial issue beside some other modifications required in the mapping

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