'Raise a request' in Slack from DM no longer working

[Tim Lings]

Hi

We've migrated from Halp and there is a feature that used to work but appears to now be broken.

If a colleague messages me in Slack and then I want to turn that into a ticket, I am able use the shortcut 'Raise a request' via the Atlassian Assist Slack app.

This used to create a ticket from it.

However, it now pops up and asks me to choose the request type (including one called 'Migrated From Halp') and then doesn't even attempt to populate the ticket information from the DM (which it used to).

Has something changed? Am I doing something wrong? I am rather at a loss...

[Jonathan Rogers]

Any solution from almost 9 months ago? I'm experiencing something similar. 'Raise a request' via the Atlassian Assist Slack app does nothing when I click it (it used to work for me).

The problem persists for me in:

1. Slack app (v4.42.117) for macOS (Sequoia 15.3.1)
2. Slack using the Google Chrome Browser (v133.0.6943.98)
3. Slack using an Incognito Window in the Google Chrome Browser
4. Slack using the Brave Browser (v133.0.6943.98)
5. Slack app (v25.02.20) for iOS (v18.3.1)

Unsure how else to troubleshoot from here?