Integration JSM cloud AND MS Dynamics CRM Online

[Laura De Vita]

I would need  the integration between Jira Cloud and Dynamics CRM.

In the integration we have to do the transition is one-way only from Jira to  MS Dynamics CRM Online.

IS IT POSSIBLE WITH A PLUGIN? IF THE FIELDS MUST BE MAPPED IS IT POSSIBLE TO ALSO WORK FOR ASSET FIELDS?

Thanks

Laura

[Jack Steiner]

I got this working by setting up Power Automate to push case data from Dynamics into JSM using the REST API. It took some trial and error with field mappings, but once it clicked, it really helped us track issues better and improve customer satisfaction since things stopped slipping through the cracks between systems. Let me know if you want a quick rundown of the setup steps I used.

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Laura De Vita

It is possible to setup a one-way integration from Jira Cloud to Microsoft Dynamics CRM Online. While some plugins offer basic sync capabilities, they often have limitations—such as restricted field mapping (especially for custom and asset fields), performance issues with bulk issue update, and limited error handling or reliability.

For a more scalable and reliable integration, Atlassian Solution Partner like OpsHub offer solutions that provide:

• Flexible Field Mapping – Supports standard, custom, and asset fields.
• Automated & Reliable Sync – Ensures real-time or scheduled updates.
• Built-in Failure Recovery – Prevents data loss and maintains data integrity.
• Scalability & Compliance – Handles large volumes securely without breaking due to system updates.

You can explore more about OpsHub Integration Manager here. Let me know if you have any questions!

[Dan Breyen]

Hi @Laura De Vita welcome to the community.  I did a quick search on the internet and found this Atlassian article on Connecting MS Dynamics CRM to Jira.

I'm no expert on it, so I wouldn't be able to answer any questions regarding its functionality, but it would at least give you something to start.

I see there's a few links out there as well to get more information.

As it's Atlassian's article, if you had questions, I would gather Atlassian Support would be able to assist.

There were some questions about using this with Jira Cloud.  I also saw a few YouTube videos that popped up in my search that could help you as well.

Hope that helps.