nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to prevent agents from adding new customers?

Serkan Gültepe

In Jira Service Desk, when an agent creates an issue on behalf of a customer in the customer portal, and if the customer doesn't exist as a user, it shows an option like "Add new customer xxx@XXXX.com."

How can I prevent agents from adding new customers? I want them to create issues on behalf of a customer only if the customer already exists as a user. Is there a way to prevent this?

Add New Customer.png

Accepted answers

All comments

Hi @Serkan Gültepe ,

Vote for this issue https://jira.atlassian.com/browse/JSDCLOUD-4088

Also you can find some alternatives in the comments.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management