How to prevent agents from adding new customers?
In Jira Service Desk, when an agent creates an issue on behalf of a customer in the customer portal, and if the customer doesn't exist as a user, it shows an option like "Add new customer xxx@XXXX.com."
How can I prevent agents from adding new customers? I want them to create issues on behalf of a customer only if the customer already exists as a user. Is there a way to prevent this?
1 answer
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