Hello, I keep getting a pop up in a JSM project that asks to tailor my experience. I decline/close the modal every time, but it shows up whenever I open a new window within that project. Any ideas on how to disable this permanently?
Hi @Jonathan Kong ,
This is one of Atlassian's in-product onboarding/feedback modals, I'd raise a support ticket. A modal that won't stay dismissed is a legitimate bug, and Atlassian support can check whether there's a known issue with the dismiss flag not persisting in your instance.
Hello @Jonathan Kong
These modals usually keep reappearing because the browser is failing to save the "dismissed" state.
Try testing in an incognito window, a different browser, or temporarily disabling ad-blockers to rule out blocked cookies or local storage.
If the pop-up persists or other team members see it, it's probably a backend bug. Contact Atlassian Support to investigate.
Best,
Arkadiusz 🤠
Thank you for the answers! Unfortunately, Jira is being dumb and cannot find my Cloud URL. Stuck and unsure what to do now
@Jonathan Kong
Try this one and if you receive pop-up for URL skip it with "Need more help"
https://www.atlassian.com/company/contact/purchasing-licensing#/
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