Email notifications for selected users, based on individual issue types.

Question

Good afternoon,

I hope anyone can Help me. :)

A ticketsystem with different issue types exists here.
When a ticket is created, notifications in the form of emails are to be sent to the assigned persons based on the issue types.
However, the employees of the ticket system should still have access to all tickets.

First approach:

Rules were created here via automations which send email notifications for the individual persons selected for the issue types.

Example:

Issue Type A, B and C = Email at Klaus@...de
Issue Type D, E and F = Email at Schmidt@...de

My question is is there a better way to create this automation/workflow in Jira and is there a way to link the automation to the notification settings of the project to use the existing features?

Thanks!

Philipp Sendek · Accepted Answer

Hi Maximilian,

so the approach with Automations is certainly one way to do it.

Another way would be to create custom events that are triggered in the Create-transition, but that would require individual workflows per Issue Type.
If that's feasible, you can do it the following way (repeat the steps for each issue type):

* Create a new event under Administration (Cog) -> System -> Events* You might want to call it "Issue $issue_type created" and select "Issue created" as template. Template is the mail template that's used for the notification.

* Open the workflow of the issue type and access the Post-Function configuration within the Create transition
* Edit the "Fire a ... event (...)" function and select your newly created event.
* Access the Notification configuration of your project. You should see the new event in the list. Add the desired recipients there.

As you can imagine, this mechanic can also be used for other things where you'd like to trigger notifications based on workflow transitions.

I hope that solves your requirement. :-)

Grüße
Philipp Sendek