Can't delete a Jira Service Management site

[Jorge Manuel Veliz]

I have an org with 2 sites, but 1 of them has Jira Service Management that we tested and decided not to use, then we removed it from the App (many months ago) but the site still exists and can't delete. How do I delete it? I tried all the options within the admin.atlassian.com

[Jeremy Barton]

Hey Jorge Manuel Veliz! This is actually a known limitation in Atlassian admin panel and many users face this same issue. First go to admin.atlassian.com then select your organization and navigate to Sites section to check if delete option is available there. Sometimes Jira Service Management leaves behind linked resources that prevent site deletion even after removing the app. You need to make sure all users, projects and data are completely removed from that site before deletion becomes possible. If delete option is still not appearing, you will need to contact Atlassian Support directly at support.atlassian.com as they can manually delete the site from their backend. Hope this helps you finally get rid of that unused site!

[Trudy Claspill]

Hello  @Jorge Manuel Veliz 

Welcome to the Atlassian community.

To delete a single site you need to cancel the subscriptions to all the products that are part of that site.

When you complete the request to cancel the subscription, there will be a delay before it is actually cancelled. The product will remain available until the next billing date. Then there is another grace period where the product is deactivated but it is still possible to reactivate it, in case you change your mind. You can learn more about those time periods in the document I referenced above.

You can learn more about canceling subscriptions here:

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

After the apps are fully deleted from the site then you should be able to delete it. I've not gone through the process myself in the latest version of the UI. I don't know if a delete button will appear or if Atlassian removes the empty site automatically.

[Arkadiusz Wroblewski]

Hello @Jorge Manuel Veliz 

Yep that’s a Cloud classic “gotcha 😅”: removing Jira Service Management doesn’t delete the site. It only removes the product. The site will hang around as long as anything is still attached to it.

What I’d check/do, in this order:

admin.atlassian.com → Org → Sites → pick the test site (Sounds obvious, but with 2 sites it’s easy to be in the wrong one.)

Billing / Subscriptions Make sure there’s nothing active on that site not even a leftover free/trial subscription entry. If there is, cancel it.

Products Double-check there isn’t another product still enabled on that site (Jira, Confluence, etc.). It has to be basically “empty”.

Apps / Marketplace Uninstall any leftover Marketplace apps tied to that site. Sometimes that’s the thing keeping the site “alive”.

Once it’s truly empty, the Delete site option usually shows up.

If you’ve already cleared all of that and it still won’t let you delete it, then it’s likely stuck in a backend/billing state and Support has to remove it. At that point I’d open a ticket with the site URL and say: “Test site, products removed months ago, still can’t delete in admin.”

Hope it helps. Have a nice evening. 🤠

[Gunjan Kumar]

Hi Jorge, Welcome to the Atlassian Community!

You can go to https://admin.atlassian.com/ of the org you want to remove, then to organization settings > Profile > Delete organization

See this documentation: https://support.atlassian.com/organization-administration/docs/delete-your-organization/

[Trudy Claspill]

Hello @Gunjan Kumar 

The author said they want to delete one of two sites within a single organization. Your guidance to delete their organization does not address their need.