Automation to Transition Issue Status failing

Question

Hello,

I have set up an automation to transition an issue to 'Deployed', or 'Deployable' depending on certain conditions.

The aim of the automation is to automatically set the issue status to 'Deployed' if the issue is checked out to someone, and if the status is not already set to 'Unknown', 'Needs Repair', or 'Unknown'. OR to set it to 'Deployable', if the issue is NOT checked out to anyone, and is does not currently have a status of 'Unknown', 'Needs Repair', or 'Unknown'

I get an error constantly with this automation, the error being

IF BLOCK

The following issues passed:LHA-215TRANSITION ISSUE

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):LHA-215 (Deployable - 10284)I've attached a screenshot of my Automation configuration in the comments

unknown · Answer

Hi Joseph,

This is my workflow, it looks fine to me

Joseph Chung Yin · Answer

@[deleted]-

Hi Tim:

Have you check your WF configuration to ensure that you do have a valid transition setup to take the issue from status x to Deployed or Deployable?  If there are no transition setup where from status x can go into Deployed or Deployable, then the automation rule will fail.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

unknown · Answer