lost workspace and pages

[Derevianko Lyudmila]

Hello,

Somehow it's ended up that my single account has two universes: in the first one there are my own documents that I've been collecting, and in the second one there's access to shared pages. And for some reason, depending on Confluence's mood, I end up in one universe or the other.

The problem is that I've now lost access to the page where all my knowledge was stored — it's awful. I don't have the special link or anything like that saved anywhere.

What should I do?

[Vladislav Tsaregorodtsev]

It looks like you could have access to two sites. If you want to change the site you’re currently on, navigate to Apps and choose the site you need from the drop-down menu.

Here is a guide from Atlassian:
https://support.atlassian.com/platform-experiences/docs/how-to-switch-between-apps-and-organizations/

[Tomislav Tobijas]

Hi @Derevianko Lyudmila ,

Have you managed to get this resolved? To add to what Vladislav shared - once you navigate to the correct site (if that was the case), you could check the following:

• Check the Archive: Go to Spaces > View all spaces and select Archived Spaces on the left to see if your knowledge base is listed there.

• Admin Recovery: If you cannot find it, a Confluence Administrator can go to Settings > Security > Space permissions and use the Recover Permissions tool to find the space and restore your access.

But first try to check if you have access to two sites as mentioned above.
Or if you potentially have two different accounts.

If you're having issues with logging in (in case of duplicated accounts), you can reach out to official support through here: Atlassian Support: Pricing, Billing & Licensing 🎟️
Select Your account > Log in issues and fill out the form below.

Cheers,
Tobi