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Work spaces have vanished?

Paul Haynes
January 15, 2026

I've logged into my confluence space and found all my work spaces have vanished. 

I was using a free subscription. I've tried the support section but can't seem to get to a human. There was a host of documents housed there. Any idea how I can find out what has happened to the account? I've had no emails, that I can see to warn me the account is being wiped or my access removed... Any help would be greatly appreciated. 

2 answers

1 vote
Mark Johnson
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January 15, 2026

This usually happens when the free Confluence site is deactivated due to inactivity or the Atlassian organization/site was deleted. Try logging in at admin.atlassian.com to see if the site still exists or if you’re logged into the wrong Atlassian account/email. If it’s gone, only Atlassian support can confirm whether the data is recoverable.

0 votes
Evgenii
Community Champion
January 15, 2026

Hi, @Paul Haynes 

Please, check, if spaces still exist. Go to 
https://your_domain.atlassian.net/wiki/admin/space-manager

If you'll see spaces there, then try to restore access to them, by adding permissions to your account.
If no - than, I'm affraid, only support can help in this situation.

Best regards,
Evgenii

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