UML digarams not visible

[Swati PANDA (contractor)]

Hi Community,

i have been using uml macro and code snippet/block to display the flow diagrams and it was always working well on confluence cloud.But recently i am not able to see any diagram when updating the page.It always shows up now like its loading but nothing shows up. Additionally i am trying with very simple uml diagram even those dont show up:

@startuml
Alice -> Bob: Authentication Request
Bob --> Alice: Authentication Response
@enduml

Any idea what could be the issue and how can i solve it?

Thanks in advance,

Swati

[Justine MacLean - Gliffy Solutions]

Hi @Swati PANDA (contractor),

If you are unable to get your UML macro working, our Confluence native diagram app can help you build UML diagrams with templates and even AI! 

1. Gliffy UML blog
2. AI UML Tutorial 

Feel free to trial it here and reach out if you have questions > https://www.gliffy.com/free-trial

[Charlie Misonne]

Hello!

So you do not see anything? No warning or error?

This is definitely a plugin. Which one and is the license of the plugin still valid?

[Swati PANDA (contractor)]

Hi Charlie! No nothing at all! We have trying to solve this issue since 2 days but we are stuck..I am using my company provided confluence and not adding the plugin externlly so i dont know what i am missing

[Charlie Misonne]

Can you reach out to you Confluence administrator and ask them to check the plugin's license?

Do you know which plugin it is?