Request to permanently delete my apps, organizations, and finally Atlassian account.

Question

Hi, Community Manager.

Recently, I started using the free version of Jira to see if it fits my needs. While Jira is definitely powerful, unfortunately, it's a bit too complex for my personal use.

I tried to delete both my Jira and Atlassian accounts, but I'm having some trouble figuring out how to do it on the platform. I've already read the FAQs on deleting accounts, but they weren't very helpful in my case.

Could you please delete my Atlassian account for me, or provide a simple step-by-step guide on how to do it?

Trudy Claspill · Accepted Answer

Hello @[deleted]

Welcome to the Atlassian community. This is a user community where Atlassian product users help other users. As such we don't have access to your account to help you directly. We can provide advice though.

The general steps are:

* Cancel you product subscriptions
* When the cancellations has been fully processed remove all users from your organization
* Delete your organization
* Delete your Atlassian Cloud user account.

Note that it can take some time for Atlassian to process your subscription cancellation requests.

Documentation for this process can be found at the following location plus the documents reference in those instructions.

https://support.atlassian.com/organization-administration/docs/delete-your-organization/

If there is a step you are unable to complete, provide us with information about which step it is and what is happening and we can try to guide you through that step.

Alternately you can contact the Atlassian Licensing support team by submitting the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/