Request for Deletion of Duplicate Atlassian Accounts

Question

The account I currently use at work is geumpyo.hong@roboetech.com.

I want to delete the previously created accounts felix.hong@roboetech.com and felix@roboetech.com.

The Atlassian administrator at my company says I can't delete these IDs.
Please delete them yourself.

Trudy Claspill · Answer

Hello @Felix

If the administrator needs assistance with deleting managed accounts they should open a support case with Atlassian through this page:

https://support.atlassian.com/contact/#/

Felix_1v4ki4 · Answer

Is there a way Atlassian can do this for me?

Staffan Redelius · Answer

Hi,

If the admin is a Organization admin they should be able to manage the accounts via Adminstration -> Directory ->Users

If the can not manage or deactivate the account it could be because you have a Identity Provider (EntraID, Azure, Google or similar) that feeds Atlassian guard with the identities. In that case you need to inactivate the account in your IDP.

Best regards,
/Staffan