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Notification when given access to a product?

Ines C_7fox3a

Hi everyone,

Will users receive an email notification when they are granted access to a product? For example, if they already have access to JIRA as a "User" and then they are assigned a "User" role in Confluence, will they be informed about it?

Thank you.

Accepted answers

Dave Mathijs

Hi @Ines C If they already have product access, but now have an additional role, I don't think they get a separate email notification.

All comments

Dave Mathijs

Hi @Ines C If they already have product access, but now have an additional role, I don't think they get a separate email notification.

Ines C_7fox3a

Thank you @Dave Mathijs

Dave Mathijs

While re-reading your question, can you try to explain what you mean exactly by "assigned a User role in Confluence"?

Because granting someone product access gives them the user role automatically in Confluence Cloud.

There are two roles in Confluence:

Users
Admins

So, how would product access as a user be different from what you describe the "user role"?

Ines C_7fox3a

Hello @Dave Mathijs

Not sure if I understood the question. I'm referring to the "User" drop-down option when granting someone access to a product via Confluence Settings > User management.

See here:

Screenshot 2024-09-13 at 14.17.36.png

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