Hello!
I recognize that this is a simple question, but I didn't want to try it for myself in case it was something I could not undo.
On a Knowledge Base article, there is the question at the bottom that says, "Did this article help?" and the answers are:
Thumbs Up icon - Yes
Thumbs Down icon - No
Most of the documentation on reporting I have seen talks about Requests Deflected, which is based on the number of times people have said, "Yes, the article is helpful". But what happens if someone clicks the thumbs down icon and says, "No, this was not helpful"? Does that get recorded somewhere and if so, where?
Also, if they do click the "no" button, do they get asked for feedback? Are they able to undo the "no" at some point or is the "no" recorded forever?
Any information is appreciated. Thank you for your time!
