I use to have access, but now I no longer do, how do I get it back?

[Martinez, Ronald R (Ron)]

this is the error I receive, I attached the jpg 

[Valerie Knapp]

Hi @Martinez, Ronald R (Ron) , welcome to the Atlassian Community and thanks for your post. 

It looks like your email address might have an alias, which is the ronald.martinez@ge.com, and it's that email which is enabled in Confluence.

Can you try clicking on that to log in and see if that works please? 

Cheers

[Martinez, Ronald R (Ron)]

Thanks for the response,  I have tried that as well.  it gets a bit further sending a code to my phone, but then I still get the same result; stating I don't have access.   By the way we have transitioned to GE Healthcare, so I should not be using the ge.com email address anymore. 

[Valerie Knapp]

Hi @Martinez, Ronald R (Ron) , thanks for your feedback. 

Is there anyone internally you can ask for help with this? I think you need to speak to a Confluence admin, who can check what's going on and intervene directly. 

Best wishes