I need to reset my 2FA authentication for Atlassian but it is disabled by Organization Admin.

[Sahasra Parthasarathy]

I need to reset my 2FA authentication for Atlassian but it is disabled by Organization Admin. My authenticator app got deleted. I need to reset it. What to do

[Arkadiusz Wroblewski]

Hi @Sahasra Parthasarathy  

An Organization Admin must reset your two-step verification as it's managed at the organization level.

In Atlassian Administration, they must temporarily move your account to an optional 2FA policy (Security → Authentication policies), click Reset two-step verification under Directory → Managed accounts, and then move you back to your original policy so you can re-register.

If your company uses SAML SSO (like Okta or Microsoft Entra ID), your internal IT team will need to reset your MFA within that identity provider.

Best,

Arek 🤠