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How to change product for chart

Daryna Kaloshyna
August 7, 2024

I got started working with chars and accidentally selected sandbox product for charts, how to change it to the default .attlasian?

 

2 answers

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Marc -Devoteam-
Community Champion
August 8, 2024

Hi @Daryna Kaloshyna 

Are you referring to an app you installed accidentally on sandbox?

Just install the app on the main instance and you can use it there.

Or am I completely wrong in my assumption?

Daryna Kaloshyna
August 8, 2024

In  my account in the Product settings tab in the 'Jira settings' section, I have two instances 

[project_domain].attlasian.net

and

[project_domain]-sandbox.attlasian.net

2024-08-08_10h25_06.png

Yesterday I opened the confluence page with the charts for the first time.
In place of the chart, it was written something like
"READY TO START WORKING WITH THE CHARTS"
I chose yes, and after that I was asked to choose which instance would work with the charts

"[project_domain].attlasian.net or [project_domain]-sandbox.attlasian.net"

and I have chosen [project_domain]-sandbox.attlasian.net instead of [project_domain].attlasian.net.

 

So now none of the charts work for me and it says that an invalid JQL query has been entered, although I know that it works, simply because I chose a sandbox instance for the charts - JQL query is not working.2024-08-08_10h24_35.png

How do I select another instance for my charts, not a sandbox?

Marc -Devoteam-
Community Champion
August 8, 2024

Hi @Daryna Kaloshyna 

Check under connected apps and if the app is stated there remove the app.

 

Daryna Kaloshyna
August 8, 2024

@Marc -Devoteam-  thanks. Could you please navigate me where can I find connected apps in confluence? 

Daryna Kaloshyna
August 8, 2024

I have found it already! Thank you for the cooperation 

syed sajid
I'm New Here
I'm New Here
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February 19, 2025

ok no problem your welcome 

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syed sajid
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 19, 2025

who can help me 

 

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