Help! My Confluence Account Deleted. Need to restore lost pages

[Danielle Syvertsen]

I tried to login to my confluence to access my portfolio that I spent countless hours building. I had dozens of work samples that I altered to hide sensitive information and no copies of them. Now when I try to access them I see the error message above and all the pages are gone when I log into my account.

I found an email on December 24th stating "Your subscription is being deactivated due to inactivity" and since I didn't log in by 01.01.26 all my information was deleted.

This is an absurd way to go about this - having only 2 emails over the 1 week around Christmas with no other warning. 

Now I'm finding I don't even have the option to speak to a support agent since I'm on the free plan.

Someone please help me restore my lost pages. 

[Brant Schroeder]

@Danielle Syvertsen welcome to the Atlassian community

I have escalated to Atlassian support so they can see if they can restore your account data.  If it has been deleted, then they will not be able to recover it.  I believe your data is retained for 60 days after deactivation.  

[Trudy Claspill]

Adding to this...

@Danielle Syvertsen 

In the email that says the deactivation is happening is there another part of the message that says to cont Atlassian ASAP and includes a "contact us" link?

If so, if you click that link what site is displayed? I ask because while only paying customers are able to open cases through https:/support.atlassian.com/contact/ ,those deactivation emails, for the Jira product at least, usually contain a "contact us" link that goes directly to the contact page for the Billing, Licensing, Pricing Support team. Through that page anybody can submit a question related to those topics, and this would fall within the bounds of Licensing .

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Danielle Syvertsen]

@Trudy Claspill I was able to submit via the contact us link in the email.

@Brant Schroeder thank you for escalating to support - please let me know next steps.

[Jacob Varhus]

Hello @Danielle Syvertsen and @Shalini Pradhan I had the exact same issue with my account being deleted over the holidays. I even had known log-ins during the period that they claimed inactivity. I was able to create a support ticket, but the agent was not helpful and closed the ticket, I am now unable to make a new ticket. Were you able to restore your data? I would have been willing to upgrade to a paid account to save my data if I had been given the opportunity. It is frustrating they were so quick to delete years of data from my account without warning.

[Shalini Pradhan]

Hello @Danielle Syvertsen ,

Good day! Can you please share your cloud site URL?

[Jacob Varhus]

Hi @Shalini Pradhan I had the same issue as Danielle, can you please help me out? varhus.atlassian.net

[Shalini Pradhan]

Hello @Jacob Varhus 

Good day! I can see the site is active. And no active scheduled maintenance or data residency migration is in progress.

Can you clear cookies and cache from your broswer, or use a different browser and check if that helps?

[Jacob Varhus]

Hi @Shalini Pradhan 

Thank you for getting back to me so quickly. The support person I talked to re-activated my account but didn’t restore any of my information. My JIRA projects are gone, as are all of my confluence pages. I would like to restore my information. Thanks!

[Jacob Varhus]

Hi @Shalini Pradhan can you please help me to restore my information? Thanks!