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Difference in number of users in Group between Confluence Space permissions and Global settings

Darina Lubomirova

Hi,

I am trying to understand where a discrepancy in the number of listed group users between Confluence Space Permissions and the Global Group Settings is coming from and hope you can offer some insight.

In the permissions for a specific Confluence Space, there are 32 Jira service desk users and 38 Jira software users listed:

However, in the Global Group settings there are only 2 service desk users and 10 jira software users:

I am trying to figure out where the 32 and 38 listed users come from and see exact details.
The number of users in the rest groups are correct between the two levels

Would be grateful for any guidance.

Accepted answers

Darina Lubomirova

Have found a listed known issue that describes the same problem:
https://jira.atlassian.com/browse/CONFCLOUD-77979

All comments

Sravan Indukur

Hi @Darina Lubomirova ,

The users count which is shown will be including the active and inactive users. So that might be the reason where you are seeing the mismatch in the count.

Darina Lubomirova

Hi @Sravan Indukur

Many thanks for your answer.
Unfortunately, even if I add the inactive users (which are only a couple) the numbers still don't add up.

Darina Lubomirova

Have found a listed known issue that describes the same problem:
https://jira.atlassian.com/browse/CONFCLOUD-77979

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