Cannot stop trials despite being the org admin

[Marina]

I cannot stop trials for apps in Confluence, despite being the org admin and currently the only user within my Confluence space. I am also of course the person who installed the apps, so I do not see a reason why I cannot uninstall them. The message I get when trying to stop a trial looks like this:

[App name] is a paid app, so you need to be a member of the site-admins group to stop a trial.

To continue, contact your site administrator for assistance.

I have not changed my user group since starting my Confluence trial, so I am still listed as an org-admin with full control.

[Dave Mathijs]

Hi @Marina welcome to the Atlassian Community!

Are you listed as a Site Admin in user management? Are you effectively a member of the site-admins group?

Can you confirm that you have the Site administrator role?

[Marina]

Hi Dave,

Yes, I seem to be listed as an admin everywhere possible. I am also the founder and only user of the Confluence space at this moment in time.

[Maciej Pendolski]

Have you tried going this route?

1. https://admin.atlassian.com
2. Billing tab
3. Manage link (at the end of app's row)
4. ... (on app's card)
5. Delete

[sebasCanseco]

I had the same issue and this was the fix that worked. Thanks