Can't access files from link I received because do not receive the 8-digit verification code

[barbara]

Can't access files from link I received because do not receive the 8-digit verification code

[Fabio Racobaldo _Herzum_]

Hi  @barbara ,

probably that instance has a dual factor authetication enabled. Try to setup your user for that (app on your smartphone or text message) https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

Hope this helps,

Fabio