Can't access files from link I received because do not receive the 8-digit verification code
Hi @barbara ,
probably that instance has a dual factor authetication enabled. Try to setup your user for that (app on your smartphone or text message) https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/
Hope this helps,
Fabio
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