Can't connect to Jira

[Nick Welsh]

I can't get Bitbucket cloud to connect to Jira cloud. The integration in Bitbucket settings prompts me to make a trial or sign in with my Atlassian account. Performing the latter drops me back at the same page. Both Bitbucket and Jira where created on the same account/with the same email.

[seanaty]

When you get dropped back on the same page, do you see a list of Jira sites? In your case there would be one item in the list and a button to connect them.

If you just signed up for Jira, you might have to go there first and do some onboarding to have it fully set up and then try coming back the the back to link them.

[Nick Welsh]

When I get dropped back at the page to link to Jira in Bitbucket, it’s as if nothing happened. There is no list of of Jira sites, just the same page telling me to learn more, try Jira, or sign in if I already have Jira.

[Joao Sgreccia]

@Nick Welsh

Can you see your Jira site when you click on the "Switch to.. icon"

[Nick Welsh]

When I’m in any app that’s not Bitbucket, I can see my Jira Sites, Confluence, and Bitbucket. All of the links work as I would expect. In Bitbucket, I only see Bitbucket and a Try link for Jira.

[Joao Sgreccia]

@Nick Welsh

Do you mind trying to access Bitbucket in a new "Private Window" and proceed to the Jira integration?

Thanks and sorry for the inconvenience.

[Nick Welsh]

Sure. Works like it should. Bitbucket shows my Jira sites, I can access them and vice versa.

Steps I took:

1. went to Bitbucket.org and click get started
2. Type in my email, says I have an account, click log in
3. I get redirected to Google for SSO (which is configured in my Atlassian site)
4. Login works, in private mode

[Joao Sgreccia]

@Nick Welsh 

Thanks for the feedback.