Tag: "addon-sla-time-and-report"

Anyone reading this article has likely encountered SLA Automation in JSM (Jira Service Management) or considered using it. JSM offers basic automation for SLAs, but it has limitations, especially for...

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Hi there! I am currently evaluating the SLA Time and Report App. My use case is, that all bugs are created in one bug board. There they are analysed and classified until its known which Developer T...

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❓Want to learn an effective way to track bugs in Jira?  We have the solution for you. Whether you’re a product manager organizing projects or a reporter looking for accurate bug reports, ...

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Getting Started with OLAs in Jira: Understanding and Defining Almost everyone has faced the problem of a project delay❌ because one of the teams didn’t complete their tasks on time. Or perhaps you’...

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Managing SLAs in Jira Software can become a complicated affair, especially when multiple teams work across different boards or involve external collaborators. You might have workflows involving non-a...

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If you've ever had questions about effectively managing SLAs, this article will surely help. 📊 In this article, we've looked at the most common questions and issues reported in customer stories, and...

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❓ What is a Data Feed Link? Data Feed Link for SLAs is a tool that automatically transfers task performance and service level agreement (SLA) data from Jira to other systems or reports. It works as...

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  🚨 SLA Breached: More like 'Sorry, Late Again?' We've all been there. ⏰ The clock's ticking, tickets are piling up, and suddenly... BOOM 💥... an SLA breach notification hits your inbox. ...

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How do you handle ticket escalations in Jira? Efficiently managing client complaints is critical in the fields of software development and IT service management. Through its ticketing system, Jira, m...

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Managing SLAs across numerous projects in a large enterprise can be incredibly complex and time-consuming. The new Multi-Project feature in the SLA Time and Report for Jira application addresses this...

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Faster response time = more satisfied customers. It is a direct dependency. Speed and efficiency are key to maintaining strong customer relationships. Quick responses and effective solutions are not ...

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