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JSM - password expiration for portal users

Shashi Matha May 28, 2021


Is there a way to set up password expiration policy such as 90 days expiration for portal users in Jira Service Management?

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Daniel Ebers
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August 15, 2022

Hi @Shashi Matha

from the Suggestion over at I seem to understand the policy is unified across all accounts - there seems to be no exclusive setting for Portal users:

Are we safe to assume the question was for JSM Cloud?


Shashi Matha August 15, 2022

Hi @Daniel Ebers 
My question was specifically to make it more stringent. Other Jira products of Atlassian may be more internal facing like Jira Cloud but JSM cloud has internal employees and external customers. We would like to make sure when customers login to the portal, it has password policy and expiration policies. The Jira you shared seems to be more on the other direction of relaxing password policy for JSM customers.

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