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subscription to the premium plan valid until September 2024, yet inaccessible

Susana Pinto
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March 4, 2024


We've been utilizing Trello's premium features for our team collaboration and planning, and it has greatly facilitated our workflow. However, two weeks ago, the premium features suddenly ceased functioning. Despite numerous attempts to contact Atlassian via email to address this issue, we have yet to receive a response. Enclosed with this message, you'll find the receipt confirming payment for the premium subscription.

This issue has been significantly impacting our work.

Thank you in advance.



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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 5, 2024

Hi @Susana Pinto! Eu vi aqui que você já tem dois tickets em aberto conosco sobre o mesmo assunto, sendo que o seu primeiro ticket já está sendo tratado por um colega meu do time do suporte. Se você tiver alguma dúvida, eu recomendo você retornar o contato conosco através do seu ticket original, para que possamos te ajudar com isso. 

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