no longer receiving email notifications

[katie]

I stopped receiving emailed notifications when I am mentioned on a card on approximately Oct 12, 2023. I have checked my settings for email notifications and they are set to Instantly for all of the options. I do not see any notifications going to Junk Mail, so believe the problem is at the Atlassian end. Is anyone able to assist?

....a little later...

After I posted the question above I received the Mail Delivery Subsystem error message below. Could this be part of the same problem?

Message not delivered

Your message couldn't be delivered to community-do-not-reply@em.atlassian.com because the remote server is misconfigured. See the technical details below for more information.

The response from the remote server was:

550 5.7.1 relaying denied

[Dreamsuite Mike]

Hi @katie 

This is an odd one and I recommend you contacting Atlassian directly using the link below:

https://trello.com/contact#/