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discontinue Trello

Jennifer Houtz March 22, 2024

How do I discontinue the Trello account.  I no longer want the service.

Jennifer

2 answers

1 vote
Laurie Sciutti
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March 22, 2024

Hello @Jennifer Houtz and welcome to the Community!  Have a look here.

0 votes
Stephen Wright _Elabor8_
Community Leader
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March 22, 2024

Hi @Jennifer Houtz 

If you have a paid Standard/Premium plan, you can cancel your subscription using these instructions: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/

For Enterprise, you'll need to contact your Advocate, or contract Trello Support: https://trello.com/contact#/

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If you mean delete your account, you can see more information on this help page, and this page for deleting your Atlassian Account

 

Ste

Jennifer Houtz March 25, 2024

Thanks for your response.  It still not allowing me to delete.  Says I have a managed account although no one knows who manages it.  I believe the person that set up the account has left the company.  unfortunately the subscription is still being billed to me credit card!  I do not want it.  How do I override this?

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

Hi @Jennifer Houtz 

Managed accounts would be managed centrally at your business - across potentially multiple Atlassian products (like Jira, Confluence, etc).

An Org Admin can deactivate or delete your account from here: https://admin.atlassian.com/

This might be yourself, or a member of your IT Team?

Ste

 

Jennifer Houtz March 26, 2024

Everything I can find says its deleted.  I deleted all my boards, all the account.  Now how do I get refunded for the 3 charges made to my card since Januray while I messed around trying to contact you guys?  I have had multiple staff, IT Dept involved.  It should not be this hard to discontinue and feels like it was set up that way so it is really hard to end subscription.

Not happy with your service at all.

Is there a person I can talk to ?  Please?

Jennifer

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

Hi @Jennifer Houtz 

I don't work for Atlassian; I'm a Community Leader, but still just a normal user like yourself! You'd need to contact Trello Support to discuss the above - you can contact them via https://trello.com/contact#/

Ste

Jennifer Houtz March 29, 2024

thanks Ste, I truly appreciate your help and you do not deserve my venom.

I love tech but sometimes I just want to talk to a REAL person.  Seems like this could have been fixed 3 months ago in about 39 seconds.  gah.

Jennifer

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2024

Hi @Jennifer Houtz 

Not a problem, I understand your frustration.

I'd still contact support, but I've also mentioned it to Atlassian via another route, just in case that helps :)

Ste

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