creating new card via email containing html content

michael I'm New Here Nov 21, 2017

Is it possible for emails containing html to place text content in 'description' area of each new card?

These are emails created by an answering service. Right now i just see the name of the caller, the subject line of the email.

The description only shows "To view the message, please use an HTML compatible email viewer!"

 

I appreciate your advice!

1 answer

0 vote

Hi Michael,

What's most likely happening is that the entire body of the email is being sent to the card, but because HTML isn't accepted in a card description, that portion isn't displaying.

As a workaround, you could try using Zapier to create cards from emails rather than the email-to-board address. Zapier has a Formatter tool that could be used to strip the HTML from the email before adding the content to the card.

You can find more information about Zapier's Formatter tool here: https://zapier.com/zapbook/updates/593/introducing-formatter-by-zapier/

michael I'm New Here Nov 27, 2017

Thank you Caity! I appreciate your help. 

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