Why when forwarding an email to Trello to auto create a card my templated card is not created

[Louisa Major]

We have a number of boards which all have templates. We forward emails to the board which auto creates a card. However, we have one board where the card that is created is not the template we have created - why would this be

[milynnus]

@Louisa Major 

email to board does not use the template card.

[Louisa Major]

it does on other boards 

[milynnus]

@Louisa Major 

That's does not make sense...unless someone had put some automation behind it. 

[Mutya A]

Hi Louisa, 

I'm not sure how automation can create a template card from an email to board feature but there is still a possibility that automation is somehow linked or if there is a Power-up that you're using that modifies this card.

Can you please create a ticket with us in Support at trello.com/contact. From there, please share the board link or link to a card that is created is not the template we have created so we can see if there are any automations in place. Please share a link to a card from another board that does not have this issue so we can compare.

Thanks!