Why are emojis no longer showing up in reactions menu

[Nicole Manus]

As of today (never had this problem before), when I click on the reaction icon for a comment, all of the emoji options are invisible. I use Safari as my default browser but tried today in Chrome and Firefox as well. I changed my display from dark to light with the same result. I can still add reactions with the app on my phone but prefer to use my laptop. I installed the latest update for my computer to see if that fixed it. :(

The image above shows what I see when I click on the reaction icon. It shows a blank menu and if I hover over that blank space I get gray boxes but no images. I've been using Trello extensively for a couple of years and use reactions all the time to note that I've seen a comment or that my staff is on the right track with their plans or progress. It is an important feature that means I don't have to write a reply to everything.  What has happened?

[Lara · Accepted solution]

Hi Nicole and Brittany,

Thanks for your patience here!

Our team pushed a fix for the issue overnight, so emojis should be loading correctly now 👍

You may need to perform a hard refresh of your browser to see that change.

• Chrome: Windows - Ctrl+F5 / Mac - Command+Shift+R
• Safari: Mac - Option+Command+R
• Firefox: Windows - Ctrl+Shift+R / Mac - Command+Shift+R

Don't hesitate to reach out if we can help with anything else – have a great day!

All the best, 

Lara
The Trello Team

[Lara]

Hi Nicole,

Thanks for reaching out!

We're currently looking into this – I'll keep you posted!

All the best,

Lara
The Trello Team

[Brittany Joiner]

I'm seeing this too - i think it's some sort of bug. I'll report to Trello support team!