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Why am I charged $300+ for this app?

T2diabetesrd
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 07, 2023

I have a charge for $385.09!!    There is no way this is right.   I am in a small program and only need the very basics.   Please help me contact someone directly to remove this charge!!!

CA4E7F80-8B09-4740-8E86-04DB3F55F450.jpeg

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Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 07, 2023

If you go to the billing page on your Trello workspace, you'll be able to find out why you've been charged this much. It will break it down by number of users.  Remember Trello is billed per workspace member or multi-board guest and by that amount (not sure what the tax rate is in your country) you could have 3-4 members and this is is the annual bill.

https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/ 

Screenshot 2023-05-07 140626.png

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Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 07, 2023

Hi @T2diabetesrd and welcome to the community,

Sorry to hear about this charge. Kindly contact Atlassian directly at https://support.atlassian.com/contact/

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