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Unable to reactivate user as admin

I have a guest user showing as deactivated, when I try to reactive them from the board or member tab, the reactivate button is greyed out and I can't click on it.  I'm one of a couple admins and I'm confused at why I can't do this and what I can do to get the users account reactivated.

 

Any help would be appreciated, thanks!

2 answers

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Anne Chen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Dec 14, 2023

Hi Trello Team,

I am also having the same issue. My team members are deactivated and I cannot seem to be to reactivate them.

 

Anne Chen

0 votes
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 17, 2022

Hi Madison,

Thanks for reaching out!

I can see that you've got a ticket open with my teammate, Erick. You're in great hands!

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

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