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Trying to figure out cost.

Mary Hanley
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March 15, 2024

We are a small 501c3 group that volunteer with our towns police dept.  We care for the dogs that come into our shelter.  There are 8 of us and then 5 policeofficers.  The police only use Trello to access forms for intake and release dogs.  Do they count as guest or collaborators.  

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Stephen Wright _Elabor8_
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March 16, 2024

Hi @Mary Hanley 

It depends - if they're not a member of your Workspace then they are a guest.

See below - from this help page - on when a guest is billable or free:

Guest types and cost

While all guests are free on free Workspace boards, guests on Premium and Standard Workspace boards can incur an additional charge.

  • Free guest: A person is is invited to a single board in a Workspace is a single-board guest. This user is not billable.

  • Billable guest: A board member who is on two or more Standard or Premium Workspace boards is a multi-board guest of that Workspace. Multi-board guests are billed at the same rate as a normal Workspace member and consume a seat license.


Note: There are new limits being applied to Free Trello Workspaces starting April 8th - see this blog post. Collaborators (including guests) will be limited to 10 users.



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