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Trello board Invites not being sent

I can't seem to invite anyone to any new Trello boards that I create.

I hit the Invite button, add a person's email address, click "Send Invitation" and then nothing happens ... there's no confirmation that the person was invited, no indication that the invite was sent and is waiting to be accepted, and I have confirmed with the people that I've invited that they do not receive an invitation email. There is also no error message telling me that something went wrong or that I'm doing something wrong. 

I've also tried inviting people that I already collaborate with on other Trello boards, or new people that have never used Trello before.

I'm flummoxed! And completely stuck. 

2 answers


Hi @Andrew Aitken ,

Welcome to the community!

Please go through this guide

sometimes it takes a few hours to send by email but you can use the username to invite!

When I send the link to someone, and they click on the link, they get the following error message:


Like Soumyadeep Mandal likes this

Hi @Andrew Aitken ,

That means you have clicked the disable button just beside the share link option!

Follow the steps again carefully or add members by Username!

OK. So the screengrab below shows how I copied the link. You can see that the Disable Link is visible, but I have not clicked on it. 

I copy the link, and email it to a user. 

The user clicks on the link within minutes of receiving the email. And gets the same error message I showed above. So the problem is not as you've described. 

I'm still flummoxed! 



I also tried inviting the user by username. I type the person's username into the "email address or username" field, find the correct user and select them, then hit the green "Send invitation" button. The icon for the user that I've invited appears next to my user icon (to the left of the "invite" button) for a fraction of a second, and then vanishes, leaving just me as a member of the board. The user never receives the invitation. 

I really am still flummoxed! 

This problem seems to have started to manifest around the time that Trello combined with Atlassian, i.e. after my Trello login process had to get combined with some sort of Atlassian authentication process.

Is there a way for me to get direct support on resolving this issue? 

It still remains a big problem for me. 

Like Soumyadeep Mandal likes this

You can ask Trello support HERE

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