Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,551,754
Community Members
 
Community Events
184
Community Groups

Trello billing per user

Louise Croneborg-Jones
Louise Croneborg-Jones Oct 21, 2022

I have team members that will only use our workspace for limited months. But I got charged for them as additional user for yearly fee.

Once he signs off, do I still pay for that user fee for the full year? 

Or can a user-account be transferred to another new team member? 

Answer
Watch
Like Be the first to like this
83 views

1 answer

0 votes
Alex Waite
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 23, 2022

Hey @Louise Croneborg-Jones - welcome to the Community!

If you remove a billable user, you can add another billable user to replace them without being billed, or your number of billable users and amount you pay us will adjust at your next renewal date. 

View More Comments
Louise Croneborg-Jones
Louise Croneborg-Jones Dec 28, 2022

Thanks! 

For clarification though: we paid for 4 users' annual access when we signed up (4 x 60 USD). Then we added one more member and paid 56.22 USD for his access, which was only meant for 2 months and he has since been removed. 

Question: do we get refunded for the 5th member's 10 months of not using the annual access? 

Cheers, 

Louise

Like
Reply

Suggest an answer

Log in or Sign up to answer
Trello
Trello
TAGS
AUG Leaders

Atlassian Community Events

See all events