My team wants to use a trello board for collecting feedback from both staff and customers... is there a way/workaround for us to achieve this result?
Example. We have a team of 5 reps managing feedback from our customers. A common complaint is that finding how to cancel an order is too difficult. Right now our board is set up to have a list called "Website" where one of the cards is "Cancel button too difficult to find"... and every time one of our reps assists a Customer with this issue, they need to 'log" it to our board somehow.
If you're using a helpdesk tool to collect this feedback, you could add a link to each ticket on the card.
Another option would be to use the Custom Fields Power-Up, with a field for something like "Number of complaints". Then, your reps could increase that number each time they wanted to register a customer's complaint.
Hope that helps!
Hi @Alexandra Huang,
We're offering a great, free resource on 'Creating a Master Board in Trello' in the form of a webinar / tutorial. I think you may find it useful.
It's happening tomorrow, July 31st but the resource will be available as a download at the link below anytime afterwards!
How to Create a Master Board in Trello (Webinar / Tutorial):
Hope you find this useful!
If you had to thrive a new habit during a lockdown, what would it be? Trello
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