My team wants to use a trello board for collecting feedback from both staff and customers... is there a way/workaround for us to achieve this result?
Example. We have a team of 5 reps managing feedback from our customers. A common complaint is that finding how to cancel an order is too difficult. Right now our board is set up to have a list called "Website" where one of the cards is "Cancel button too difficult to find"... and every time one of our reps assists a Customer with this issue, they need to 'log" it to our board somehow.
If you're using a helpdesk tool to collect this feedback, you could add a link to each ticket on the card.
Another option would be to use the Custom Fields Power-Up, with a field for something like "Number of complaints". Then, your reps could increase that number each time they wanted to register a customer's complaint.
Hope that helps!
Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...
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