My team wants to use a trello board for collecting feedback from both staff and customers... is there a way/workaround for us to achieve this result?
Example. We have a team of 5 reps managing feedback from our customers. A common complaint is that finding how to cancel an order is too difficult. Right now our board is set up to have a list called "Website" where one of the cards is "Cancel button too difficult to find"... and every time one of our reps assists a Customer with this issue, they need to 'log" it to our board somehow.
If you're using a helpdesk tool to collect this feedback, you could add a link to each ticket on the card.
Another option would be to use the Custom Fields Power-Up, with a field for something like "Number of complaints". Then, your reps could increase that number each time they wanted to register a customer's complaint.
Hope that helps!
The days are flying by so fast, I can’t seem to slow things down no matter how hard I try. My memory is great; however, I can’t seem to remember vivid details or even highlights from each year of my ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs