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Trello: Merge, stack, or master/sub cards?

My team wants to use a trello board for collecting feedback from both staff and customers... is there a way/workaround for us to achieve this result? 

Example. We have a team of 5 reps managing feedback from our customers. A common complaint is that finding how to cancel an order is too difficult. Right now our board is set up to have a list called "Website" where one of the cards is "Cancel button too difficult to find"... and every time one of our reps assists a Customer with this issue, they need to 'log" it to our board somehow. 

  • - Considered adding another card, attaching to a "master card", then archiving the new card... but doesn't seem ideal because the "sub" card doesn't automatically link also to the master card. So it's possible to get lost in the links. Is too much work/extra clicking. (Current workaround found somewhere on the interwebz)   
  • - Considered using the comment section as a "voting" section, but it gets muddled when users want to provide context
  • - Considered the "voting" power-up but that is restricted to one vote per user.

2 answers

0 votes
Caity Atlassian Team Nov 21, 2017

Hi Alexandra,

If you're using a helpdesk tool to collect this feedback, you could add a link to each ticket on the card.

Another option would be to use the Custom Fields Power-Up, with a field for something like "Number of complaints". Then, your reps could increase that number each time they wanted to register a customer's complaint.

Hope that helps!

Yay for Power-ups. Interesting workaround - not the most ideal but it's a way :) Thank you for the suggestion.

Hi @Alexandra Huang,

We're offering a great, free resource on 'Creating a Master Board in Trello' in the form of a webinar / tutorial. I think you may find it useful.

It's happening tomorrow, July 31st but the resource will be available as a download at the link below anytime afterwards!


How to Create a Master Board in Trello (Webinar / Tutorial): 

http://bit.ly/2OB4oIa


Hope you find this useful!


Best,

Unito

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