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Paid and Free Account problems

We have a mixture of free and paid accounts.


THE PROBLEM I have had twice is the user cannot access the paid account. When the user logs on it defaults to the free account.


We do use LastPass and OKTA. But when I have the user navigate to bypassing everything it automatically signs them on with their free account.

We have verified LP was not the issue. We have cleared PW's in browser.


Looking for an answer ASAP. It has happened twice with two separate users, so I'm sure it will happen again. 


Thank you in advance.

1 answer

0 votes
Alex Waite Atlassian Team Aug 01, 2022

Hey @Ernie Jennings - can you raise this at

We unfortunately can't assist with log in issues over the Community.

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