Notification

Silvana May 3, 2023

Hello, my Trello notification suddenly stopped working. I usually added a date and time to recontact a client and I'd get notified 5 minutes before the due date. Any suggestions on how to fix this?

1 answer

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Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 4, 2023

Hey @Silvana - welcome to the Community!

Just checked our email logs and we're definitely still sending you email notifications - can you check your spam folder to see if they've popped in there? 

Silvana May 8, 2023

Hi @Alex Waite

I'm getting the emails but notifications are not popping up on the top right notification bell. 

Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 8, 2023

Hey Silvana, thanks for clarifying. 

I can see the last time we notified you was May 4. Can you ask a collaborator to tag you in the comment of a Trello card, and see if you get a notification, both email and in Trello? 

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