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Notification

Silvana
Silvana
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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May 03, 2023

Hello, my Trello notification suddenly stopped working. I usually added a date and time to recontact a client and I'd get notified 5 minutes before the due date. Any suggestions on how to fix this?

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Alex Waite
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 04, 2023

Hey @Silvana - welcome to the Community!

Just checked our email logs and we're definitely still sending you email notifications - can you check your spam folder to see if they've popped in there? 

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Silvana
Silvana
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May 08, 2023

Hi @Alex Waite

I'm getting the emails but notifications are not popping up on the top right notification bell. 

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Alex Waite
Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 08, 2023

Hey Silvana, thanks for clarifying. 

I can see the last time we notified you was May 4. Can you ask a collaborator to tag you in the comment of a Trello card, and see if you get a notification, both email and in Trello? 

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