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Not seeing updates on Trello cards.

David Hodgson May 13, 2024

There are two people who are Admins on the board, myself and our team lead. He and I recently compared the same Trello card and I could see a series of updates made to the card but the card on his computer showed none of the updates. What is going on?

1 answer

0 votes
Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 14, 2024

Hi David,

Are you perhaps comparing the same card from your team lead's computer browser from a Trello app on your mobile? If that is the case, maybe there are unsaved changes if your Trello app is on offline mode. If so you can:

Check for unsent changes on Android
Check for unsent changes on iOS 

For browser issues, you can go here: https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/ 

If this isn't the case, you please create a Support ticket here so we can discuss this in more detail: trello.com/contact

It would be helpful if you can include in the ticket, the card details plus screenshots on how it differs, and what devices you are using. 

I hope this helps, but let us know if you have any questions!
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