Not being able to join accounts

[Alba Leemhuis]

Hi, 

Could someone please help me out. I created my trello account a week ago. Members within my workplace have added and authorized me to join their bords and make adjustments. However, everytime I am being added it states that I have to wait to get access and if I click on my account it states that I have to verify my email first which I already have done. It states that I am not a member of the workspace and on my account it gives a diffrent statement: this member will have access if they have joined trello and veriefied their email. Anyone who has tips or experience with this issue? 

Thanks in advance

[Gaurav Kataria]

It could be that when you joined Trello, you used your personal email address (e.g., your gmail or yahoo address), whereas your colleagues are sharing boards to your work/company email address. If that is the case, then you need to verify your work email address. You can do that by creating a separate Trello account with your work email address and complete the email verification step. 

I hope this helps.