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Not able to delete rule

Kshiti Dubey
Kshiti Dubey Aug 08, 2022

While deleting a rule for generating an automated snapchat report, I had forgotten to check the "Enabled on this board" checkbox. Due to which, I can no longer see the rule and it seems to keep running every week anyway. Could anyone guide me on how to remove the rule in such a situation?

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Nathan Smith
Nathan Smith
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 10, 2022

Hey @Kshiti Dubey 

When you delete a Butler rule that should remove it from all your boards and stop it running, if there's still a butler rule running I'd recommend checking your other rules to make sure there isn't a similar rule setup that still exists on the board.

I'd also recommend checking with any other board members that they haven't got this rule enabled in their account.

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