No puedo acceder a mi cuenta de Trello. Me sale que no tengo permiso para acceder a este contenido.

Isabel Donoso
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April 19, 2023

No puedo acceder a mi cuenta de Trello 

Intenté sign up a Jira usando mi cuenta de Slack y no me acordaba mi contraseña. Puede que ese hubiera sido el detonante. Por favor, quisiera reactivar mi cuenta.

C608C3B8-0D7E-47A3-9725-A06E0904DA58.jpeg

4 answers

0 votes
Maria Jose July 1, 2024

Buenas noches, no llegó ningún correo. Y cuando intento contactar con el soporte de Atlassian me pide que inicie sesión pero sigue sucediendo lo mismo de que mi cuenta esta desactivada.

 

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2024

Translation:Good evening, no email arrived. And when I try to contact Atlassian support it asks me to log in but the same thing keeps happening that my account is deactivated.

Hi Maria,

Since you have created a new Atlassian account, please use this new account to create the ticket. In the ticket, you will need to mention your old account email address (the one you cannot access).

The Support team will then be able to provide you with next steps.

All the best,

Lara
The Trello Team

 

Maria Jose July 1, 2024

Hola

Ya el ticket está hecho pero no me permitió utilizar el correo que quiero recuperar 

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2024

Hi Maria,

What is the ticket number?

Lara
The Trello Team

Maria Jose July 1, 2024

Es (CA-3043832)

Maria Jose July 1, 2024

Screenshot_20240701-221401_Chrome.jpg

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 2, 2024

Hi Maria, 

It looks like our team replied. Please reply to the ticket with more information – the team will need your old email address.

Since this is related to your account, we can only work with you via the ticket; not the Community forum.

All the best,

Lara
The Trello Team

0 votes
Maria Jose July 1, 2024

Hola,  yo tampoco puedo acceder a mi cuenta, dice que fue desactivada. Intente iniciar sesión varias veces y hasta cambié la contraseña pero sigue en el mismo problema. También tuve que crear una cuenta para poder escribir esto. Screenshot_20240701-180039_Chrome.jpgSi alguien puede ayudarme por favor.  

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2024

Translation:
Hello, I can't access my account either, it says it was deactivated. I tried to log in several times and even changed the password but still the same problem. I also had to create an account to be able to write this.

Hi Maria,

Thanks for reaching out.

From your screenshot, it says that an email has been sent to you with instructions. Were you able to check for that email?

If you have any issues, as this is related to your Atlassian account, you will need to reach out to Atlassian Support at https://support.atlassian.com/.

All the best,

Lara
The Trello Team

 

Maria Jose July 1, 2024

 

Hola, no llegó ningún correo. Y cuando intento contactar con el soporte de Atlassian me pide que inicie sesión pero sigue sucediendo lo mismo de que mi cuenta esta desactivada.

 

 

0 votes
Alberto Rodríguez August 2, 2023

Hola. 

Yo también tengo el mismo problema: me aparece el mismo mensaje de error al intentar acceder. 

Le agradecería que se pongan en contacto conmigo para que les pueda facilitar información adicional, para que pueda volver a acceder a mi cuenta de Trello. 

Quedo a la espera de su respuesta. 

saludos

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 2, 2023

Hi Alberto,

I don't see any issues with your account.

Can you log in using your email and password? If you need to, you can reset your password at https://id.atlassian.com/login/resetpassword.

It's also important to note that you currently do not have a Trello account. Please try and log in at https://id.atlassian.com.

Hope that helps!

ℹ️ Feel free to respond in the language you feel most comfortable with.

All the best,

Lara
The Trello Team

Alberto Rodríguez August 2, 2023

Muchas gracias por su respuesta, Lara. 

He tenido que crear una nueva cuenta para poder escribir aquí, pero la cuenta en la que tengo problemas para acceder es:


Le agradecería que me indique como puedo solucionar el problema. 

Gracias y saludos

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 2, 2023

Hi Alberto,

Thanks for that! I've removed that email address from your message for privacy reasons.

It looks like we sent you an email on 08/Jun/23 regarding your account. Can you please check your emails? The ticket number CA-2390076.

You will need to respond to that email in order to regain access to your account.

Lara
The Trello Team

Alberto Rodríguez August 2, 2023

Muchas gracias por su respuesta. 

He revisado el correo, y no he recibido su respuesta. ¿Podrían volver a enviármelo?

 

Gracias!!

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 3, 2023

Hi Alberto,

I reached out to our team about this and they confirmed that your account is now active. They have responded to you in that ticket.

Please ensure your full name and billing address are complete, up-to-date, and accurate.

You can make these quick updates by following the steps below:

  1. Log in to https://id.atlassian.com/. (If you need to reset your password, you can do so at https://id.atlassian.com/login/resetpassword).
  2. Go to your avatar on the top right of the page
  3. Click account settings
  4. From this view, you can update your name and location

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

0 votes
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 20, 2023

Hola Isabel,

Gracias por ponerte en contacto con nosotros.

Parece que nuestro equipo de Atención al Cliente se puso en contacto contigo en CA-2295765. Para hablar más sobre tu cuenta, responde a esa solicitud.

También he eliminado tu dirección de correo electrónico de tu mensaje por motivos de privacidad.

Si tienes algún problema con tu cuenta en el futuro, crea una incidencia en https://trello.com/contact#/, ya que se trata de información confidencial. Gracias.

Si tienes alguna otra pregunta, dínoslo y estaremos encantados de ayudarte.

All the best,

Lara
The Trello Team


Hi Isabel,

Thanks for reaching out!

It looks like our Customer Advocates team reached out to you in CA-2295765. To discuss your account further, please reply to that ticket.

I've also gone ahead and removed your email address from your post for privacy reasons.

If you have any issues with your account moving forward, please create a ticket at https://trello.com/contact#/ since it is related to sensitive information. Thanks!

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

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