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My personal boards disappeared from my SSO account - help!

When my company email first took over my Trello account about two years ago, all of my personal boards were there.  Over the years I have added boards for work and personal but about a month ago there was some kind of upgrade and when I logged back in to Trello, all of my personal boards had disappeared AND all of the work boards that I have created have disappeared.  There are only a few organization level boards available to me.  

I need access to my boards! 

Thank you

1 answer

0 votes
Mike Atlassian Team May 31, 2020

Hi Dawn,


We can help! You almost certainly inadvertently created a new, empty Trello account with a variation of your email address, and all of your boards are still available, back on the old email. We can help clear everything up and get you squared away:


You may want to consider separating that personal content into a dedicated personal account, to make sure that you can continue to access those should you leave that job, and your access is cut off to that account.

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