My account is lost, how to regain it?

Heather Capra
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December 4, 2024

Hello, 

I have been using the Trello board for over a year, I had a free account. I never had any problems logging in. It is saved as a pinned app on my bar so logging in has always been the same. It is as if all my Trello information has been wiped clean. I cannot find my trello account information in passkeys. When I try to log it it says "it looks like you have never logged in with us before would you like to set up an account?" or something to that effect. I select never mind and try to log in as someone would who does have an account, it doesn't recognize my email at all. Everything is being routed through Atlassian now, which it was not doing before. What happened and how do I regain my trello account access? 

 

Thanks

1 answer

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Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 4, 2024

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