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Loss of frames when recreating account

Diogo Jorge Barreto
Diogo Jorge Barreto
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November 28, 2024

When accessing trello today, forgetting my password, Atlassian asked me to create a new account, it was created using the same email, losing all my boards, how do I recover?

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Alisson Sartor
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 29, 2024

Hello, Diogo

Welcome to the community.

You probably are logging on a different account than usual, do you have a board URL that you can share so I can see what is the original email of it?

Kind Regards
Alisson
Trello Team

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