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Large quantity of board background pictures are gone

Alex Kipping November 17, 2023

Hi, as the title states, a large quantity of our boards have suddenly lost their background picture, this is an issue as we have A LOT of boards with similar names, so the pictures are used to quickly differentiate between boards. The pictures we used were from Unsplash.

I've checked the activity of a handful of affected boards to determine that there is no activity for the background change - If a background change is done manually there will be an activity stating "[Name] changed the background of this board"

As you can see below, it's not all pictures that are gone, but a large quantity. My best guess would be that this is a licensing issue between Atlassian and Unsplash causing certain pictures to suddenly become unavailable?

msedge-17.11.2023-10.01.00.png

 

Issue is present across a handful of PCs, browsers and is also present in the Trello iOS app - Have not come across a single device that did not have the issue.

1 answer

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Rasmus Wulff Jensen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 17, 2023

Same happened to a board I have access to, but only one among many boards (rest still have their background-images)... Before it happened I save the board live without interaction change to all sort of colors "light-show mode".

Rasmus Wulff Jensen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 17, 2023

Update: My bad in our case...  Here it was a "new user error" thinking backgrounds were personal and not shared.

Alex Kipping November 17, 2023

Yeah this case is definitely not user error - If it was I would be able to see the change under activity, like this:

msedge-17.11.2023-11.18.08.png 

 

This activity is not present on any of the affected boards.

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